Introduction

At Cahabacare, customer satisfaction is important to us. We aim to provide a convenient shopping experience and clear information about our products.

This Return & Refund Policy explains the conditions under which customers may request a return, replacement, or refund for purchases made through our website.

By placing an order, you acknowledge that you have reviewed this policy.

Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions described in this policy and applicable law.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging, where applicable.

• Proof of purchase or an order number must be provided.

• The return request must meet the applicable eligibility requirements.

Certain beauty and personal-care products may not be eligible for return due to hygiene, safety, or product-specific restrictions.

Non-Returnable Products

For hygiene and safety reasons, we may not accept returns of:

• Opened or used cosmetics and personal-care products.

• Products that cannot be resold for hygiene or safety reasons.

• Items damaged after delivery due to customer misuse.

• Products specifically identified as non-returnable, where permitted by law.

This restriction does not apply where a return, replacement, or refund is required by applicable law, including for defective, damaged, incorrect, or otherwise legally eligible products.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us review your request, provide:

• Your order number.

• The name of the affected product.

• A description of the issue.

• Clear photographs of the product and packaging, where applicable.

We will review the information and advise you of the available resolution, which may include a replacement, refund, or another appropriate solution.

How to Request a Return

To request a return:

1. Contact us at [email protected].

2. Include your order number and the reason for your return.

3. Provide any additional information requested by our support team.

4. Wait for return instructions before sending the product back.

Please do not send products to our business address without receiving return instructions.

Return Approval

All return requests are subject to review.

Once we receive your request, we will determine whether the product meets the applicable return conditions and inform you of the next steps.

Submitting a return request does not automatically guarantee approval.

Refunds

If your return is approved, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method where possible.

Refund processing times may vary depending on the payment provider and financial institution.

Any refund will be handled in accordance with applicable law and the circumstances of your order.

Refund Processing Time

After a refund is approved, the time required for the funds to appear in your account depends on your payment provider or financial institution.

If you have not received your refund after the applicable processing period, please contact us with your order number so we can assist.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, you may contact us to request a replacement or another appropriate resolution.

Exchanges and replacements are subject to product availability and applicable legal requirements.

For hygiene and safety reasons, we generally do not accept exchanges of opened or used beauty and personal-care products unless required by law or approved under our policy.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order’s processing and shipping status.

If an order has already been dispatched, cancellation may no longer be possible. You may contact us to discuss any applicable return options.

Please review our Cancellation Policy for additional information.

Return Shipping

Return shipping instructions will be provided after your request has been reviewed.

For eligible returns due to a damaged, defective, incorrect, or otherwise qualifying product, we will advise you of the applicable return shipping arrangements.

For other approved returns, return shipping costs may be the customer’s responsibility where permitted by law and disclosed during the return process.

Original shipping charges and other fees will be handled according to the circumstances of the return and applicable law.

Sale and Promotional Items

Products purchased during promotional or sale periods are subject to the same applicable return conditions unless a specific restriction is clearly disclosed and permitted by law.

Discounted products are not automatically excluded from returns when a return or refund is required by applicable law.

Refunds for Gifts

If an item was purchased as a gift, the person who placed the order may be the recipient of any approved refund.

Please contact our support team with the order details so we can review the request and explain the available options.

Important Information

Customers are encouraged to review product descriptions, ingredients, directions, and other product information before purchasing.

For hygiene and safety reasons, please avoid opening or using a product if you believe it may need to be returned.

This policy does not limit any rights or remedies that customers may have under applicable consumer protection laws.

Changes to This Policy

Cahabacare may update this Return & Refund Policy to reflect changes in our business practices or legal requirements.

Updates will be published on this page with a revised effective date.

Contact Us

For questions about returns, refunds, exchanges, or damaged products, please contact us:

Business Name: Cahabacare
Address: 28920 AL-3, Woodstock, AL 35188, United States
Phone: +1 205-938-9333
Email: [email protected]