At Cahabacare, we aim to make your shopping experience simple and convenient, from placing your order to receiving your beauty and personal-care products. This policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are processed after successful placement and any required payment verification.

We aim to process orders within 1–3 business days, excluding weekends and public holidays. Processing may take longer during busy periods, promotional events, or when additional verification is required.

You will receive an order confirmation using the contact information provided at checkout. Please check your spam or junk folder if you cannot find the confirmation email.

Shipping Locations

Cahabacare ships to eligible delivery addresses displayed or accepted during checkout.

Shipping availability may depend on your location, courier service coverage, and the type of product ordered. If we cannot deliver to your address, we will contact you where possible to discuss the available options.

Estimated Delivery Times

After dispatch, delivery typically takes approximately 3–10 business days, depending on the destination and shipping service.

Please note that these timelines are estimates, not guaranteed delivery dates. Actual delivery may vary due to courier operations, weather conditions, public holidays, customs procedures, or other circumstances outside our reasonable control.

If an unexpected delay occurs, we will make reasonable efforts to provide updates when information is available.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Shipping costs may vary depending on the delivery address, order details, shipping method, and any promotional offers available at the time of purchase.

If free shipping is offered, the applicable eligibility conditions will be displayed on our website or during checkout.

Order Confirmation and Tracking

Once your order has been dispatched, we will provide tracking information when it is available from our shipping partner.

You may use the tracking details to check the progress of your shipment. Please allow time for the courier’s tracking system to update after dispatch.

If you have not received tracking information or need assistance locating your order, please contact our support team with your order number.

Incorrect or Incomplete Shipping Information

Please review your shipping address, email address, and phone number carefully before placing an order.

If you notice an error, contact us as soon as possible at [email protected]. We will try to help, but address changes may not be possible once an order has been packed or dispatched.

Cahabacare cannot guarantee delivery when incorrect or incomplete information has been provided. Any resolution will be handled according to the circumstances and applicable law.

Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us so we can review the tracking information and, where appropriate, coordinate with the shipping provider.

If a package is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

Please contact us promptly if tracking shows that your order was delivered but you have not received it.

Failed Delivery Attempts

Our shipping partners may attempt delivery according to their own procedures. Delivery may fail if the recipient is unavailable, the address is incorrect, access is restricted, or the courier cannot contact the recipient.

If delivery fails, please follow the courier’s instructions or contact us for assistance. Additional shipping charges may apply to a reshipment where permitted by applicable law and disclosed or agreed to as required.

Damaged, Incorrect, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or missing, contact us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, if available.

We will review your request and advise you about the available next steps under our Return & Refund Policy and applicable law.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages. If this happens, items may arrive at different times, and tracking information may be provided separately.

If an expected item has not arrived, contact our support team with your order number.

Customs Duties and Import Taxes

For international shipments, if available, customs duties, import taxes, or other charges may apply depending on the destination country’s rules.

Where such charges are applicable and not included in the checkout price, the customer may be responsible for paying them, subject to applicable law and the information provided at purchase.

Please review any relevant charges before placing an international order.

Order Cancellations

Cancellation requests are subject to our Cancellation Policy. Once an order has been dispatched, cancellation may no longer be possible through the normal order process.

If you need to request a cancellation or change your delivery details, contact us as soon as possible.

Contact Us

If you have questions about shipping or delivery, please contact Cahabacare:

Business Name: Cahabacare
Address: 28920 AL-3, Woodstock, AL 35188, United States
Phone: +1 205-938-9333
Email: [email protected]